🔒 Privacy & Data

KG Time Privacy Policy

Your privacy matters to us. This page explains exactly what personal data kg time collects, why we collect it, how we use it, and what rights you have over your own information. We keep things clear — no legal jargon, no hidden surprises.

Last Updated: January 2025
Our Privacy Commitments
We never sell your personal data to third parties
All data is encrypted using industry-standard SSL
You can request access to or deletion of your data at any time
We only collect data that is necessary to operate your account
Payment details are handled by secure, verified processors

Privacy at KG Time — The Key Areas

These six areas summarise how kg time handles your personal data. Full details are in the policy sections below.

What Data KG Time Collects

KG Time collects only the data needed to run your account — your name, contact details, date of birth, payment information, and gaming activity. We do not collect data we don't need, and we don't hold it longer than necessary.

How Your Data Is Secured

All data transmitted between your device and kg time is encrypted using SSL. Our servers are protected by firewalls, access controls, and regular security audits. Payment data is handled by certified payment processors — kg time does not store full card or mobile banking credentials.

Who We Share Data With

KG Time does not sell your data. We share limited data only with trusted service providers who help us operate the platform — payment processors, identity verification services, and our gaming licence regulator. All third parties are bound by strict data protection agreements.

Your Rights Over Your Data

You have the right to access, correct, or request deletion of your personal data held by kg time. You can also request a copy of your data in a portable format. To exercise any of these rights, contact kg time support — we respond to all data requests promptly.

Cookies and Tracking

KG Time uses cookies to keep you logged in, remember your preferences, and understand how players use the platform so we can improve it. We do not use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time.

How Long We Keep Your Data

KG Time retains your account data for as long as your account is active and for a period after closure as required by our gaming licence and applicable law. Transaction records are kept for a minimum of five years for regulatory compliance. After the retention period, data is securely deleted.

1 Introduction

KG Time ("we", "us", "our") is committed to protecting the privacy of everyone who uses the kg time platform. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit kg-time.one, use the kg time mobile app, or interact with any of our services.

By registering an account or using the kg time platform, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the kg time platform.

This policy applies to all players using kg time, regardless of the device or method used to access the platform — desktop, mobile browser, or the kg time app.

Plain Language Promise: We have written this Privacy Policy in plain English so that every kg time player — including those in Bangladesh who may not be familiar with legal documents — can understand exactly what happens with their data. If anything is unclear, contact our support team.

2 Data We Collect

KG Time collects personal data in the following categories. We only collect what is genuinely necessary to operate your account and provide our services.

Data Category Examples Why We Collect It
Identity Data Full name, date of birth, gender, nationality Account registration and age verification
Contact Data Email address, phone number, mailing address Account communication and verification
Payment Data bKash/Nagad/Rocket number, bank account details Processing deposits and withdrawals
Verification Data National ID, passport copy, proof of address KYC compliance and fraud prevention
Gaming Activity Bets placed, games played, win/loss history Account management and responsible gaming
Technical Data IP address, device type, browser, session data Security, fraud detection, platform improvement

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

KG Time uses your personal data for the following purposes:

  • Account management: Creating and maintaining your kg time account, processing logins, and managing your profile settings.
  • Payment processing: Handling deposits and withdrawals through bKash, Nagad, Rocket, and bank transfer. Verifying that payment methods belong to the registered account holder.
  • Identity verification: Confirming your age and identity as required by our gaming licence. This is a legal obligation — we cannot process withdrawals without completing KYC checks.
  • Fraud prevention and security: Monitoring account activity for signs of fraud, collusion, money laundering, or unauthorised access. Protecting the integrity of the kg time platform for all players.
  • Responsible gaming: Monitoring gaming patterns to identify players who may be at risk. Applying deposit limits, cooling-off periods, or self-exclusion when requested or when required by our responsible gaming obligations.
  • Customer support: Responding to your queries, complaints, and requests through live chat and email.
  • Platform improvement: Analysing how players use kg time to improve the platform, fix bugs, and develop new features.
  • Legal compliance: Meeting our obligations under applicable gaming regulations, anti-money laundering laws, and data protection requirements.
No Spam: KG Time will only send you promotional communications if you have opted in to receive them. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting kg time support.

4 Legal Basis for Processing

KG Time processes your personal data on the following legal grounds:

  • Contract performance: Processing your data is necessary to provide the kg time service you have signed up for — including account management, payments, and game access.
  • Legal obligation: We are required by our gaming licence and applicable law to collect and retain certain data, including identity verification records and transaction history.
  • Legitimate interests: We process some data — such as technical and security data — based on our legitimate interest in keeping the kg time platform secure and preventing fraud.
  • Consent: Where we rely on your consent — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Sharing Your Data

KG Time does not sell your personal data to any third party. We share your data only in the following limited circumstances:

  • Payment processors: We share necessary payment data with bKash, Nagad, Rocket, and banking partners to process your transactions. These providers are bound by their own data protection obligations.
  • Identity verification providers: We use third-party KYC services to verify your identity documents. These providers process your data solely for verification purposes and are contractually prohibited from using it for any other purpose.
  • Gaming regulators: We may be required to share account and transaction data with our gaming licence regulator as part of compliance audits or investigations.
  • Law enforcement: If required by law or a valid legal order, kg time may disclose your data to law enforcement or government authorities. We will notify you of such requests where legally permitted to do so.
  • Business transfers: In the event of a merger, acquisition, or sale of kg time, your data may be transferred to the new entity. You will be notified of any such transfer and your rights will be maintained.
No Data Sales: KG Time will never sell, rent, or trade your personal data to advertisers, data brokers, or any other commercial third party. Your data is used only to operate and improve the kg time platform.

6 Cookies and Tracking Technologies

KG Time uses cookies and similar technologies on the kg time website and app. Here is what we use and why:

  • Essential cookies: Required for the kg time platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
  • Functional cookies: Remember your preferences — such as language settings and display options — so you don't have to set them every time you visit kg time.
  • Analytics cookies: Help us understand how players navigate the kg time platform so we can improve it. We use anonymised analytics data only — individual players are not identified in analytics reports.

KG Time does not use third-party advertising or tracking cookies. We do not allow ad networks to place cookies on the kg time platform.

You can manage or delete cookies through your browser settings. Note that disabling essential cookies will affect your ability to use the kg time platform normally.

7 Data Security

KG Time takes the security of your personal data seriously. We have implemented the following technical and organisational measures to protect your information:

  • SSL encryption: All data transmitted between your device and kg time is encrypted using SSL/TLS. Look for the padlock icon in your browser when using kg time.
  • Secure servers: KG Time's servers are protected by firewalls, intrusion detection systems, and access controls. Only authorised personnel can access player data, and access is logged and audited.
  • Payment security: KG Time does not store full payment credentials. Payment data is handled by our certified payment processors using their own security infrastructure.
  • Regular audits: We conduct regular security reviews and penetration testing to identify and address vulnerabilities in the kg time platform.
  • Staff training: All kg time staff who handle personal data receive regular data protection training.

Despite these measures, no online platform can guarantee 100% security. If you become aware of any security issue affecting your kg time account, contact our support team immediately.

8 Data Retention

KG Time retains your personal data for the following periods:

  • Active accounts: We retain your data for as long as your kg time account remains active.
  • Closed accounts: After account closure, we retain your data for a minimum of five years as required by our gaming licence and anti-money laundering regulations.
  • Transaction records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
  • Identity verification documents: Copies of identity documents submitted for KYC are retained for the period required by our gaming licence regulator.
  • Support communications: Records of customer support interactions are retained for three years.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally.

9 Your Rights

As a kg time player, you have the following rights over your personal data. To exercise any of these rights, contact kg time support with your request:

Right of Access Request a copy of all personal data kg time holds about you.
Right to Rectification Ask us to correct inaccurate or incomplete data on your account.
Right to Erasure Request deletion of your data, subject to legal retention requirements.
Right to Restriction Ask us to limit how we use your data in certain circumstances.
Right to Portability Receive your data in a structured, machine-readable format.
Right to Object Object to processing based on legitimate interests or for direct marketing.

KG Time will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days — we will notify you if this is the case. There is no charge for exercising your data rights.

How to Submit a Request: Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We may need to verify your identity before processing the request to protect your account security.

10 Children's Privacy

The kg time platform is strictly for adults aged 18 and over. KG Time does not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, their data deleted, and any deposits returned.

If you believe a minor has registered on kg time, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports promptly.

11 International Data Transfers

KG Time primarily serves players in Bangladesh and processes most data within the region. In some cases, data may be transferred to or processed by service providers located in other countries — for example, our identity verification or payment processing partners.

When we transfer data internationally, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under applicable data protection law. This includes contractual data protection clauses with all international service providers.

12 Changes to This Privacy Policy

KG Time may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players by email and display a notice on the kg time platform.

The updated Privacy Policy will take effect from the date stated in the notice. Continuing to use kg time after the updated policy takes effect constitutes your acceptance of the changes. We recommend checking this page periodically — the "Last Updated" date at the top reflects the most recent revision.

13 Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise your data rights, please get in touch with the KG Time team:

  • Email: [email protected]
  • Live Chat: Available 24/7 directly through the kg time platform.
  • FAQ: Visit our FAQ page for answers to common questions.

For questions specifically about responsible gaming tools — including self-exclusion and deposit limits — visit our Responsible Gaming page.

Play on KG Time With Confidence

Now you know exactly how kg time protects your privacy. Create your free account today and enjoy a secure, fair gaming experience built for Bangladesh players.